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Bulk SMS

 

 Why use SMS over voice

 

SMS has gained acceptability as the preferred mode of customer service because it has two-way capabilities; it is fast and cheap and is less time and resource consuming for the service staff.

 

SMS offers the following advantages as a channel of customer service:

        Instant: No delay even if phone is busy/switched-off

         Automated: Automatic relay of critical information

        

        Cost: Significantly cheaper than other medium

         Anywhere/Anytime: Mobile is always in the pocket

         Personal: Highly effective as communication to an individual

 

BULK SMS

we are providing 4 routes of bulk sms:

1) Normal sms (Route): this route is used for marketing and promotional purpose. Messages will not be delivered on the DND Numbers. Delivery timing 0-10 minutes. 

2) Priority sms: this route is used for marketing and promotional purpose. Messages will not be delivered on the DND Numbers. Delivery timing 0-3 seconds. As the name is priority itself.

3) Marketing sms: this route is used for marketing and promotional purpose. Messages will not be delivered on the DND Numbers. Delivery timing 0-1 hours.

Only difference is in the timing in these three above routes.

4) Transactional sms: This route is used for sending information only. no marketing activity is allowed. Messages will be delivered on the DND numbers also. delivery timing: 0-3 seconds.